Frequently asked questions

Yes! Please check out our retailer list here

You can cancel your order at any time before the item has been packed or dispatched by our warehouse. If the order has been dispatched you might be subjected to refund fees based on your location.

For the Sleepytroll you get

1 x Sleepytroll Baby Rocker + 1 international charger

For the Bed Adaptor you get 1 x
Bed Adaptor + 1 x Allan Wrench

For the Bed Rocker Feet you get
4 x Bed Rocker Feet + 4 x screws

It depends on where you are. Orders usually only take 1 day to process before shipment.

Expected delivery times:

• Europe: 1-3 days
• North-America: 2-5 days
• Asia: 2-7 days
• Rest of the world: 2-7 days

The rates for shipping is variable based on your location. The cost for shipping will be calculated at checkout.

It depends on where you are. Orders usually only take 1 day to process before shipment.

Expected delivery times:

• Europe: 1-3 days
• North-America: 2-5 days
• Asia: 2-7 days
• Rest of the world: 2-7 days

On rare occasions customs mistakenly think Sleepytroll contains lithium batteries (which are considered dangerous goods) and will return the shipment. In these rare occasions we will contact you and resend the package. Please also make sure that your address and contact information is correctly written as the carriers will refuse deliveries to an address that is not registered to your name.

Before contacting us we reccommend that you to reach out directly to the carrier of your product. In most cases you as the reciever are concidered as the rightful owner of the shipment.

If there is anything missing from your order we require you to immediately notify us at support@sleepytroll.com
and take a photograph of the content as they were presented to you.

Firstly, you can try reset by pushing the + and – button for 5 seconds until they blink. If this does not work you can send an email to our support team.

Please include the LOT number (found on the bottom of your Sleepytroll), a description of the issue, a video and/or photo showing the issue and information on when and where it was purchased. The email can be sent to support@sleepytroll.com.

Please note that all reclaims need to be directed to the shop where
the product is purchased.

The battery life of Sleepytroll will be shorter when used in cold weather, and will also, like other electronical products, be somewhat reduced with long-term use. If your Sleepytroll has a green light after charging for less than 2 hours, please leave it in the charger for 2 full hours.

For customers of our international webshop you have a 14 day return period from the day you recieved your order. When purchasing from this store you accept these return conditions.

The items in the order can't be opened and have to be sealed in order to be eligible for return. You can find more information about this here

You can buy a new charger here

If you decide to return one or more of your products you will have to contact our support team(support@sleepytroll.com) within 14 days of the reciving your order. Please let us know the reason for returning and we will send you a return label.

Please note that the return fee will be variable based on your location and our couriers offerings in your area.

Sleepytroll is a wonderful sleeping aid, but it does not work on all babies. Does your baby like being in the stroller or crib, and like being rocked? Then chances are it will work wonders! Keep in mind that we have a 30-day satisfaction guarantee should your baby somehow not be seduced by our rocking motions 😉

The Sleepytroll should always be mounted vertically, as mounting it in any other ways will put excessive pressure on the motor and void the legal guarantee.

It is also important to tighten the strap, as the stroller/car seat/crib should be moving, not the Sleepytroll.

Close charger port when charging is finished. Sleepytroll can be used in temperatures from -10C/14F
to 35C/95F. Please read the manual for information on the correct
storage when storing over time.

Bed Rocker Feet works on cribs with wooden legs that are not heavier than 22kg/48,5lbs (excluding the weight of mattress, beddings, and baby).

You would need to drill 3mm holes in the wooden legs. Please see our instructions here

Is your baby’s bed already rockable by hand? Then you might not need the Bed Rocker Feet. Is there somewhere to add the Sleepytroll vertically (important!) on the bed? Then you might not need the Bed Adapter. However, if you are not able to rock the bed by hand and there is nowhere to hang Sleepytroll vertically on the bed you would need both.

When not in use, remove the charger from the wall and store the product in a dry place out of direct sunlight and out of reach of children.

When storing the product for long periods, be sure to charge at least twice a year to prevent deterioration in performance due to self-discharging and choose a storage area where the temperature is between +10ºC and +30ºC. Clean the product with a cloth dampened with water only. Do not use soap or chemicals on the cloth.

Despite the extra cost, we have decided to use NiMH batteries in Sleepytroll as they are safer than lithium-ion batteries because they contain less active material.

When selling a product that operates in the vicinity of a baby safety is of the utmost importance.

NiMH batteries can also be brought on airplanes, both in hand luggage and
checked bags.

Yes, Sleepytroll is CE and FCC certified. Sleepytroll is extensively safety tested by TÜV, a global product testing company.

No. Sleepytroll is designed to mimic the movement of a parent rocking and will not void your stroller’s guarantee.

When not in use, remove the charger from the wall and store the product in a dry place out of direct sunlight and out of reach of children.

When storing the product for long periods, be sure to charge at least twice a year to prevent deterioration in performance due to self-discharging
and choose a storage area where the temperature is between +10ºC and +30ºC.

To restore battery to original performance, repeat several cycles of charging and discharging (run product at maximum effect on an empty pram until the batteries are flat).

The Sleepytroll Bouncer Adaptor fits most traditional baby bouncer
designs with round tubular surrounding frames (like the Babybjörn Bouncer).

Not sure if it will fit your bouncer? Send us an email at support@sleepytroll.com with a link to your current bouncer and we will try to help.